By Email: gmoye@bellawholesalegifts.com By Standard Mail: Bella Wholesale Gifts 2607 Brooks Drive Suitland, MD 20746 By phone: 301-568-4540 (between 9 a.m. and 8 p.m. Eastern Standard Time) Satisfaction Guarantee: We want your complete satisfaction. and your repeat business again and again we would love to have have you as part of the bella family.We pride ourseleves in selecting the best wholesale products from around the world and deliver to you at one low flat rate. We have partnership with a company who is a leader in the whole business and 50 years of experience in the industry. They have a distribution center that is 600,000 square feet with 60,000 pallet strage capacity, This sysytem allows for fast ordering processing and a speedy delivery service.Our credit card transactions are securely safe through a gateway company. We will keep your credit card and personal information safe with our top-notch presidential secrete security system. If you are unsatisfied with your purchase in any way, you may return it within 30 days of the purchase. We will credit your credit card with the full purchase price, excluding shipping charges. We only ask that you return the item in new condition and in its original packaging. Cancellation Policy: If you cancel your order before shipment, the total charge to your credit card will be reversed/refunded. If your cancellation is received after shipment, see return policy above. Products in damaged condition, please Contact Us. We will send you a replacement - at no charge. When contacting us, please provide the following information: 1) Order number 2) Item ID and Description. 3) Description of damage or defect (Was outside box damaged? How, where, and in what way was the product damaged? Please be as clear and specific as possible.) 4) Your request for the replacement of a damaged item must be submitted within 10 days of delivery. If you wish a refund for the damage product, return product and receive a refund of the purchase price. Shipping: Most orders ship within one to two business days of receipt of confirmed payment. All orders are shipped Ground, unless a different way of shipping is requested by buyer.